Question 1

What is IPTV and how is it different from regular TV?

Accepted Answer

IPTV stands for Internet Protocol Television. It delivers TV channels over the internet, unlike traditional satellite (like DSTV) or cable (like Zuku) methods. All you need is a stable internet connection and a compatible device to access thousands of channels from Kenya and around the world.

Question 2

How do I pay for the service in Kenya? Do you accept M-Pesa?

Accepted Answer

Yes, absolutely! We understand the needs of the Kenyan market. We primarily accept payments via M-Pesa for your convenience. The process is quick, simple, and secure. Just contact us on WhatsApp to get payment details.

Question 3

What internet speed do I need? Will it work with Safaricom, Zuku, or Faiba?

Accepted Answer

For a smooth, buffer-free experience, we recommend a stable internet connection of at least 20 Mbps. Our service works perfectly with all major Kenyan internet providers, including Safaricom Home Fibre, Zuku, Faiba, and others.

Question 4

Is using IPTV legal in Kenya?

Accepted Answer

IPTV technology itself is legal. It is a method of delivering content. We at Xstream IPTV operate as a provider of streaming services and do not host or own the content. We encourage our users to respect copyright laws. Our service provides access to a wide range of publicly available and licensed channels.

Question 5

Do you offer a free trial?

Accepted Answer

Yes! We are confident in our service. We offer a 24-hour free trial so you can test our channels, quality, and stability before you subscribe. Contact us on WhatsApp to get your free trial activated instantly.

Question 6

Which devices are compatible with your service?

Accepted Answer

Our service is compatible with a wide range of devices, including: Smart TVs (Samsung, LG, Sony, Hisense), Android TV Boxes, Google TV, Amazon Firestick, Android Smartphones, and Tablets. If you're unsure about your device, send us a message on WhatsApp!

Question 7

How is Xstream IPTV better than other local options?

Accepted Answer

We offer a unique combination of affordability, massive content selection, and high quality. Unlike some services, we provide over 15,000 live channels and 40,000+ movies/shows for a single, low price with no contracts. Our focus on "No Buffering" technology also ensures a more stable experience.

Question 8

How do I fix buffering issues?

Accepted Answer

Buffering is very rare with our service. If it happens, it's almost always due to an issue with your internet connection. We recommend: 1) Restarting your router and device. 2) Using a wired Ethernet connection instead of Wi-Fi for maximum stability. 3) Checking your internet speed to ensure it's above 20 Mbps.

Question 9

Can I watch Kenyan local channels?

Accepted Answer

Yes, our channel lineup includes popular Kenyan local channels so you can stay up-to-date with local news, shows, and events.

Question 10

Can I use one subscription on multiple devices?

Accepted Answer

Our standard subscription plans are for a single device at a time. This ensures the best performance and stability for each user. If you need a plan for multiple devices, please contact us for a custom package.

Question 11

How does the referral program work?

Accepted Answer

It's simple! For every person you refer who purchases a subscription, you will receive one month of our service for FREE as our way of saying thank you.

Question 12

How long does setup take after payment?

Accepted Answer

Setup is almost instant. Once your payment is confirmed, we will send you your login credentials via WhatsApp within minutes, along with simple instructions to get you started.

Frequently Asked Questions